Terms & Conditions

These terms govern your use of our services and purchase of our premium Swedish-designed mobile accessories.

Last updated: December 2024

Agreement Overview

Welcome to SnapCase. These Terms and Conditions ("Terms") form a legally binding agreement between you and SnapCase AB ("SnapCase," "we," "us," or "our"), a Swedish company registered in Gothenburg, Sweden.

By accessing our website, making a purchase, or using our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access our website or use our services.

These Terms apply to all visitors, users, and customers of our website and services, including but not limited to product purchases, account registration, and customer support interactions.

Products and Services

SnapCase specializes in premium mobile accessories including phone cases, screen protectors, chargers, and related accessories. All products are designed in Sweden with a focus on Nordic aesthetics and superior functionality.

Product Information

• All product descriptions and images are accurate as of publication
• Colors may vary slightly due to screen settings
• Specifications are subject to change without notice
• Compatibility information is provided for guidance

Availability

• Product availability is subject to stock levels
• We reserve the right to discontinue products
• Back-order items will be clearly indicated
• Estimated delivery dates are provided in good faith

Ordering and Payment

When you place an order with SnapCase, you are making an offer to purchase products subject to these Terms. We reserve the right to accept or decline your order at our discretion.

Order Process

Select products and add to cart
Provide accurate shipping and billing information
Review order details and accept these Terms
Complete payment using our secure payment system
Receive order confirmation via email
Order fulfillment and shipping notification

Payment Terms

All prices are in Swedish Kronor (SEK) unless otherwise stated
Payment is due at the time of order placement
We accept major credit cards, PayPal, and other approved payment methods
All payments are processed securely through our payment partners
We do not store your payment information on our servers
Additional charges may apply for international orders (taxes, duties, fees)

Pricing

All prices include Swedish VAT (25%) where applicable
Prices are subject to change without notice
The price charged will be the price displayed at the time of order
Shipping costs are calculated at checkout
Special offers and discounts may have specific terms and conditions

Shipping and Delivery

Shipping Options

• Standard shipping (3-5 business days)
• Express shipping (1-2 business days)
• International shipping available
• Free shipping on orders over specified amount

Delivery Terms

• Delivery times are estimates, not guarantees
• Accurate delivery address is your responsibility
• Signature may be required for delivery
• Delivery attempts will be made during business hours

Risk of Loss

Risk of loss and title to products pass to you upon delivery to the carrier. We are not responsible for any delays or damages that occur during shipping, but we will work with you and our shipping partners to resolve any issues.

If you receive damaged or defective products, please contact us within 48 hours of delivery with photos of the damage. We will arrange for replacement or refund as appropriate.

Returns and Refunds

We want you to be completely satisfied with your SnapCase purchase. If you are not satisfied, you may return most items within 30 days of delivery for a full refund, subject to the conditions below.

Return Conditions

• Items must be unused and in original condition
• Original packaging and labels must be intact
• Return request must be initiated within 30 days
• Custom or personalized items are not returnable
• Hygiene-sensitive products cannot be returned

Return Process

• Contact customer service for return authorization
• Receive return shipping label and instructions
• Package items securely for return shipment
• Refund processed within 5-7 business days
• Original payment method will be credited

Refund Policy

Refunds will be processed to the original payment method
Shipping costs are non-refundable unless the return is due to our error
Customer is responsible for return shipping costs unless item is defective
Processing time for refunds is 5-7 business days after receipt
Your bank or credit card company may take additional time to process the refund

Warranty and Liability

Product Warranty

SnapCase warrants that our products will be free from defects in materials and workmanship under normal use for a period of 12 months from the date of purchase. This warranty does not cover:

Damage caused by misuse, abuse, or normal wear and tear
Damage caused by accidents, drops, or impacts
Damage caused by exposure to extreme temperatures or liquids
Modifications or alterations to the product
Damage caused by third-party accessories or software

Limitation of Liability

To the maximum extent permitted by law, SnapCase's total liability for any claims arising from or related to your use of our products or services shall not exceed the amount you paid for the specific product giving rise to the claim.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, even if we have been advised of the possibility of such damages.

Disclaimers

Our products and services are provided "as is" and "as available." We make no representations or warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, product designs, and software, is the property of SnapCase or our licensors and is protected by Swedish and international copyright, trademark, and other intellectual property laws.

You may not use, copy, modify, distribute, or create derivative works from any of our content without our express written permission. The SnapCase name and logo are trademarks of SnapCase AB and may not be used without our prior written consent.

If you believe that any content on our website infringes your intellectual property rights, please contact us immediately with detailed information about the alleged infringement.

User Conduct

When using our website and services, you agree to:

Provide accurate and complete information
Use our services only for lawful purposes
Not interfere with or disrupt our services
Not attempt to gain unauthorized access to our systems
Not use our services to transmit harmful or malicious content
Respect the intellectual property rights of others
Comply with all applicable laws and regulations

We reserve the right to suspend or terminate your access to our services if you violate these terms or engage in conduct that we deem harmful to our business or other users.

Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our services, you agree to the collection and use of your information as described in our Privacy Policy.

We comply with the EU General Data Protection Regulation (GDPR) and Swedish data protection laws. You have certain rights regarding your personal data, including the right to access, correct, delete, and port your data.

For more information about our privacy practices, please review our full Privacy Policy.

Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms if such failure is due to circumstances beyond our reasonable control, including but not limited to:

Acts of God, natural disasters, or extreme weather conditions
War, terrorism, civil unrest, or government actions
Labor disputes, strikes, or supply chain disruptions
Internet or telecommunications failures
Pandemic or public health emergencies
Any other circumstances beyond our reasonable control

In such cases, we will make reasonable efforts to notify you of the situation and resume performance as soon as possible.

Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of Sweden. Any disputes arising from or relating to these Terms or your use of our services shall be subject to the exclusive jurisdiction of the Swedish courts.

Before initiating any legal proceedings, we encourage you to contact us directly to resolve any disputes amicably. We are committed to working with you to find a fair and reasonable solution.

If you are a consumer, you may also have the right to refer disputes to the European Commission's Online Dispute Resolution platform or other applicable consumer protection agencies.

Severability and Entire Agreement

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely approximates the intent of the original provision.

These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and SnapCase regarding your use of our services and supersede all prior agreements and understandings.

Changes to Terms

We reserve the right to update these Terms at any time to reflect changes in our services, legal requirements, or business practices. When we make significant changes, we will notify you by:

Posting the updated Terms on our website
Sending you an email notification (if you have an account)
Displaying a prominent notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated Terms. If you do not agree to the changes, you should stop using our services.

Contact Information

If you have any questions about these Terms and Conditions, please contact us:

SnapCase AB

Ebbe Lieberathsgatan 22A
412 84 Gothenburg, Sweden

Email: info@snapcasebrand.com

Phone: +46 (0) [Phone Number]

We are available Monday through Friday, 9:00 AM to 5:00 PM CET, and will respond to your inquiry within 24-48 business hours.